Mhealth Consulting

Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how an individual can claim JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers ought to declare as soon as possible online through the Services Australia website.

To receive JSP an individual need to:

– be of qualifying age for JSP
– meet Australian residence requirements for JSP
– be jobless, and
– searching for work and employment ready to take part in activities that increase their opportunities of finding a job, or
– unable to work, study or try to find work due to medical condition, illness or injury, or
– utilized or studying full-time and are not able to carry out these due to a medical condition, employment disease or injury and work or research study to go back to

If the client has suggested they are not able to work due to a short-lived inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers declaring JSP

A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls below the JSP earnings test cut-off

For instance, a self-employed DSP customer is still working 30 hours each week, but their income has actually lowered. See Rates and Thresholds.

In all cases, check if the consumer is eligible to have their DSP reinstated before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become certified they should offer their bank account balances, evidence of income and work separation information.

Customers can start an early claim online. They will be able to finish Your individual details, Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to address in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online till within 2 week of being eligible for JSP. They will get a suggestion notification 14 days before the eligibility date.

A detained person might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the client is certified however not payable when they claim.

Customers transferring from an existing income support payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers must create a myGov account and connect their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they need to:

– sign in to myGov and access their linked Centrelink online account
– ensure their personal details are proper. From the menu, choose the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a lowered concern set as part of their online claim if they are:

– presently in receipt of an earnings assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the customer on their Centrelink online account homepage up to 28 days prior to losing certification for their present payment.

The task will enable the consumer to carry out a structured claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed unable or unsuitable to finish an online claim or candidates. ACC ought to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the client can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a client start a claim which can then be finished by the consumer in their Centrelink online account

Remote customers

If the client resides in a remote area and generally utilizes an agent, Remote Service Centre, employment or phone to do organization and is not able or inappropriate to complete an online claim, the client should be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group provides specialised remote service for recognized remote customers.

The client must have:

– the remote indicator revealing on the Overview, or
– a property address in a remote location

To examine the address remains in a remote area:

– search the town name in Office Locator
– view the Towns Result List
– view the Remoteness column

Customers with candidate arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, offer an online claim first. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a nominee is declaring on behalf of a person, encourage the nominee to assist the individual claim JSP utilizing the individual’s Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it may not be reasonable for a customer to finish all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.

If the client has moved address within the previous 26 weeks, Services Australia should figure out if they have actually lowered their employment prospects by transferring to a new place.

If this is the case, the Service Officer should investigate a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the customer has voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to identify a non-compliance occasion has happened.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task applicants are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a recommendation to a Labor force Australia or other expert provider, will have a preliminary appointment scheduled during the Participation Interview. Attending this very first service provider visit is referred to as the job hunter’s RapidConnect requirement.

For the most part, conference RapidConnect requirements will figure out the start date of the task candidate’s income support payment. Note: this undergoes task hunters satisfying any waiting durations and employment certification requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task seekers to the Workforce Australia online work service. This leaves out job candidates residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and employment over

Single client aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will instantly compute this and apply the proper rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to customers during their online claim. Employer details, name and ABN, will be provided to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the employer within the claim. If a client confirms the employer, when on payment, employment STP pre-filled earnings will exist to the customer when they report. If the customer does not verify the employer, as soon as on payment, the STP employer may provide to the consumer once again when they report.